Welcome to Enstaserv.com------ Ensuring Stable Service ::: Full BPO Service

Service Offering

Enstaserv

		We are in business to provide seamless technical support to our clients subscribers and employees. We provide technical support on connectivity, software protocols and configuration, hardware installation and up gradation, and Remote database (Oracle, MS SQL) and System Administration.
		We are serving a group of 300 ISPs based all across USA. We service dial-up, DSL, and Cable customers.
		24x7 x365 Technical Support Operations
		Our services are more economical due to our location but we take pride in our Quality of Service (QoS).
		Our objective is “continued commitment to excellence”

Vision

Provide always available and reliable technical support using experienced and trained professionals.

Unique Selling Points

Quality Delivery

		Benchmarked quality practices in place
		Call Logging Software to record, monitor, and analyze customer queries and call patterns
		Remote access to client for transparent monitoring and full control

Communication Channels and Round the Clock Operations

		Internet Private Leased Circuit (IPLC) from Noida, India office to San Jose, CA office to carry voice and video data
		IPLC is interfaced with US phone networks via Qwest, making India office an Extension of any team in USA - 24 hour Voice / data (call to check voice quality)Connectivity
		US Toll free Number to call India Facility
		Multiple T1 voice channels, T1 Internet bandwidth, and fraction T1 internet backup from different providers
		Video Conferencing Available
		Front office and Technical Support center is staffed 24x7x365

Infrastructure Scalability

		US interface from our San Jose, CA based office
		Fully equipped and secure operational Technical Support center in Noida, India
		Capability to scale up and scale down according to your needs Backup facility only 50 miles away

Manpower Selection and Allocation

		Very Strong Recruitment capability
		Mapping of major talent resource towns in India
		Existing manpower database - constantly increasing
		Emphasis on Language, Accent, Service Attitude while screening the candidates
		Right recruitment, role clarity and appropriate project allocation has resulted in low turnover rate
		In-house training department

Ability to Serve Globally

		Office in USA to act as your local contact and facilities in India will provide actual delivery of service
		Operational contact center available all 24 hours, 7 days and 365 days.

Security

		MIS System in place to track all assets including hardware, software and other equipments
		Backup and disaster recovery procedures in place
		Business continuity plan in place
		Physical security in places
		Database servers are fully secured
		Only agents handling the requisite processes are allowed to enter work area