| Strategic
Focus |
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Core
Competencies and Strategic Focus: |
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Enstaserv
has very focused domain area of expertise. The details are
given below:
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Software Technical Support |
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Plan |
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Transition
from existing team, Contact Database Transfer, Process Knowledge.
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Estimate |
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HR
Resource Needs, Training Needs |
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Categories |
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ISP
Technical Support, Enterprise Applications, Software Launches,
Online Gaming, Employee/Vendor Helpdesk, Corporate Portals
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Manage |
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Processes,
Training, Human Resources, Performance, Monitoring, Scaling
Up, New Migration, Hiring, Quality and Delivery
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Technology |
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ISP
Technical Support, Online Gaming, SAP R/3 ABAP/4, Dialup access,
DSL, Satellite, Broadband, Cable, Windows 9x/ME/NT/2000/XP,
MacOS, Linux, Solaris, IBM-AIX, HP-UX, FreeBSD, NetBSD, OpenBSD,
Internet Explorer, Netscape, Opera, Netcaptor, Lynx, Mozilla,
Mosaic, Konqueror, Outlook, Outlook Express, Netscape Messenger,
Eudora, Incredimail, Pine
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Hardware and Electronic Products Technical Support |
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Plan |
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Process
Mapping, Define process workflow, understands the Hardware
support; design the manual with the help of customer, Consult
to define inter-workflow interfacege
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Estimate |
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HR
Resource Needs, Training Needs |
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Categories |
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Upgrades,
extensions to other products like Computer Peripherals, Digital
Imaging Products, Audio/Video Equipment
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Manage |
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Processes,
Training, Human Resources, Performance, Monitoring, Scaling
Up, New Migration, Hiring, Quality and Delivery
|
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Technology |
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Computer
Hardware and peripherals, Printers, Modems, Scanners, Web
Cameras, CD Writers, Electronic Consumer Items like digital
imaging, digital cameras, home theatre and digital camcorder,
Other digital consumer appliances, and so on
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Database/ Systems and Network Administration Technical
Support |
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Plan |
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Database,
Operating System, and Network Requirements, Client Practices
for backups, recovery, data integrity, and security policies
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Estimate |
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HR
Resource Needs, Training Needs |
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Categories |
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Oracle,
MS SQL, Windows, Linux, Solaris, Network connectivity problems |
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Manage |
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Client
Employee Queries, MIS issues, Enterprise Application needs |
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