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Call
Management & Client Services |
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Enstaserv
Call Management Outsourcing Services provides effective and
reliable communications plan for your call requirement and
management. |
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With
highly trained staff, Enstaserv can provide service days,
nights, weekends and holidays. We provides a full range of
outsourcing services, including program building for customer
support, order taking, dispatch and help desk services. |
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Call
Management and Client Servicing Offerings |
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24 Hour Operator Services |
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Dispatch
Services |
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Advertising
Response |
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Trouble
Ticket Initiation |
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Customer
Support |
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Absentee
Attendance Reporting |
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Overflow
Customer Service |
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Market
Research |
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Web Response |
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CRM
Customer Relationship Management |
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Highlights
of Call Management Services |
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Call Management including Call Forwarding, Call handling, Call
Escalation, and Call Confirmation |
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Answer
overflow calls to reduce hold times and/or busy signals |
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Offer 24-hour availability to customers |
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Manually forward or automatically transfer calls |
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Send calls to Tel*Assist during only during predetermined times |
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Route
simple inquiries to Tel*Assist Agents instead of your technicians |
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Follow
your instructions, not scripts, so the conversation is both
professional and natural |
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Escalate
caller inquiries exactly to your specifications |
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Provide traditional answering service to escalate urgent after-hours
requests (can be varied by time of day) |
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Work
with multiple processes to determine what course of action each
call requires |
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Reports
for Call Management Services |
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Enstaserv
Call Center Outsourcing Services have the option to design
custom reports. Our system captures. |
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Caller ID |
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Call
origination time and Call termination Time |
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Call duration for each call |
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All outbound activity |
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All automated system activity |
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All inbound calls |
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Quality
Reports - Call Metrics as per SLA |
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