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Our
Technical Support Center and Helpdesk services provides the
followings:
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Help to users for ID, Password,
Account Information and so on |
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Login
Page for Portal |
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Guidance on Product knowledge, |
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Technical understanding |
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Troubleshooting
of product usage and valuable help, |
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Tips
on the portal. |
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FAQ
Services |
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The
basic assumption of technical support and helpdesk services
is to help customers, serve them better and thus create a
competitive advantage for the client.
A happy customer is a valuable asset to the organization and
our helpdesk service is geared to help your employees as well
so that they are enables to sell effectively to customers
and make them happy.
Helpdesk provides answers as well to key employees of the
organization.
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User’s/ Employee’s
query |
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Query
related to Product Knowledge, Product Features, Product Technical
troubleshooting |
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Guidance on Product knowledge, |
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Query related to product warranties |
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User’s
query related to portal and e-learning systems |
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Our
Helpdesk operates on 24x7x365 day’s basis and thus it
provides following advantages: |
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Act
as a safety net should your system fail |
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Reduce
pressure on key internal resources |
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Fast
access our toolbox of thousands of known answers for thousands
of queries
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Top |
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Technical
Support and Helpdesk System |
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Enstaserv
deploys CRM package called ISS. This is Interactive Support
System and is nerve line for all Technical Staffs/ CSR at
Enstaserv.
This is also a nerve line for all the customers as they log
in on the chat for an online interaction with our representative.
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CRM:
ISS (Interactive Support Systems) Login Page |
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Main
menu page of ISS |
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Components
of ISS |
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There
are 5 distinct components of ISS. These are:
1. Help Center
2. My Issues
3. My Center
4. Seraph
5. Caller Ids for Registered Users
Help
Center is primarily meant for Technical Staffs/
CSR who use the massive library, site map, site FAQ and other
tools to service the customers effectively
My issues log
all the issue and it also reflects no of pending issues, where
further support is needed.
My Center tracks
of all calls coming via voice, chat and email. It also tracks
the daily status and monitor performance of CSR.
Search is extensive
tool to search a user profile Caller ID for registered users
helps in identifying a specific query and solution. Enstaserv
and ISS records each query and generates a unique called
ISS
Features
ISS has unique features and it is listed below:
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Secured
ID and Password |
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Web
Based |
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Users
can log in CHAT section on ISS |
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Technical
Staffs uses the in-build my support center |
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Search
Criteria |
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Capability
to record each and every transaction |
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Automatic
Report Generation |
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Online
reports and monitoring |
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Access
to client for transparent work, monitoring and reporting |
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