About Us | Service Offering | Facility Tour | Contact Us   Home Feedback Site Map
remote tehnical support center
Enstaserv - ensuring stable service
Infrastructure | Risk Mitigation
Software Technical Support
Hardware Technical Support
Database / System administration Technical Support
Service & Processes
Supported Technologies, Platforms and Applications
SLA
Subscriber Call Logging Software
Sample Reports for ISP Technical Services
About Us
Quality
Infrastructure
Risk Mitigation
Careers
People
Feedback
Contact Us

Inbuilt Automatic Report Systems for ISP Technical Services

Report Section – Main Page

 

See below the report page, which generates automatic reports for everything be it technical staff’s performance, call logging history and so on. Following reports are generated.

     
 

All calls logged in ISP wise

  Average Call Report
  Hourly Call Report
  Agent Vs ISP Report
  User (ISP) wise Report
  Outage Report
     
   
     
    Some reports are further illustrated for your convenience
 

Report 1: Call Logging by each technical staff (agent)

  Report 2: Share of Call Volumes received from each of ISP on weekly basis
  Report 3: Call Analysis for all Weekdays
  Report 4: Call Analysis for each Weekday
  Report 5: Call Analysis for entire month on hourly basis and also on Weekdays Basis
  Report 6: Call Analysis for a fortnight of May 2003

 

(c) Copyrights 2003-04 Enstaserv Privacy Policy