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| Digital
Consumer Products Technical Support |
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We
are currently providing following Processes and Technical Support: |
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We
provide product technical support to our customers. These
are the digital products like Camera, Camcorder, PDAs, Palms,
Home Theater and so on.
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We
also provide technical support to various software products
and utilities like MS Word, MS Excel, MS PowerPoint, Antivirus
Products, Outlook express, MS outlook and so on.
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Guidance on Product knowledge |
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Customers
at times are not aware of the products features. Our Technical
Staffs help customers to know the product better so that they
can use the product effectively.
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Technical understanding |
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Digital
Product and Software Utilities products come with technical
specification and ratings. Our Technical Executives help them
to understand the technicalities of the product.
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User Access to learning place/ portal |
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Our
Technical Staff help our customer to access the learning place/
portal in case they are having problem accessing the leaning
place.
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Tips on Portal |
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Customer
can always find first level of support by accessing the learning
place/ portal. Our Technical staffs always help customers
as how to use portal/ e-learning place effectively to maximize
the solutions and faster knowledge gain.
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User ID and resetting the password |
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Our
Technical staff help our customer to reset the password and
to help identify the lost password, so that thy have uninterrupted
access to our learning portal.
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Online Instruction to use the product |
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We
help our customers as how to use the product first time. We
also teach them how to use the product effectively. This is
voice-based interaction with the customers.
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Troubleshooting of product usage and valuable help
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When
our customers face the problem then our technical support
executive help customers to identify the
problem and troubleshoot it online.
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Product Warranties Support |
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Our
Technical Staff help our customers for product warranties. |
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Helpdesk
Services |
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Our
customers have access to our helpdesk services 24 hours. They
can login to helpdesk in following ways.
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Voice  |
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Our
customers call our technical support executives at a toll
free numbers for any kind of assistance and help related to
products.
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Chat  |
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Only
our customers with product CD key are authorized to login
in our customized chat room and to have dialogue with technical
staff. This is purely online interaction and our technical
support executives give step-by-step instructions to customers
to solve their problems of any nature.
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Email  |
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If
the problem is too complex, then our customers send the email
to our helpdesk.. Solution may require sometime, so our TSE
(technical Support Executives) give them a ticket number and
intimate the possible resolution time.
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FAQ
Services |
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Our
team maintains FAQ services for each product and services
on e-learning place/portal. Whenever a customer logs in on
the portal, he/she can get FAQ. In case they have any problem,
they call us at our 24x7 helpdesk services.
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