About Us | Service Offering | Facility Tour | Contact Us   Home Feedback Site Map
remote tehnical support center
Enstaserv - ensuring stable service
Infrastructure | Risk Mitigation
Software Technical Support
Hardware Technical Support
Database / System administration Technical Support
Service & Processes
Supported Technologies, Platforms and Applications
SLA
Subscriber Call Logging Software
Sample Reports for ISP Technical Services
About Us
Quality
Infrastructure
Risk Mitigation
Careers
People
Feedback
Contact Us

ISP Technical Support

We are currently handling the following processes for our clients:

 

Installation

   

We help your subscribers in the installation and configuration of all the software and services required to connect to your service.

 

New Account Creation

   

Our agents will collect all the required information from your new subscribers, will do the data entry in your database, and create an account for them.

 

Account Login

   

Our agents can handle the login and password related issues of your subscribers.

 

Dial-up configuration

   

Your dial-up account users will be guided in a step-by-step manner so that they can configure dial-up networking on their machines.

 

Browser Configuration

   

Your subscribers will be provided support with browser configuration. A large number of browsers on a variety of platforms are supported. A complete list is given below.

 

Email Configuration

   

Users will be helped with email account configuration. Again a large number of
E-mail clients are supported. A complete list is provided below.

 

Billing

   

Users will be helped with email account configuration. Again a large number of
E-mail clients are supported. A complete list is provided below.

 

Information Services and Value Added Services

   

We can provide information services to your subscribers depending upon your specific needs. For example, you may want to inform your valued subscribers about possible network outages beforehand. We can do that for you. Also, if you want, we can do cross selling, up selling of your other products to your subscribers.

  Top

 

(c) Copyrights 2003-04 Enstaserv Privacy Policy