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ISP
Technical Support
We
are currently handling the following processes for our clients:
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Installation |
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We
help your subscribers in the installation and configuration
of all the software and services required to connect to your
service.
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New Account Creation |
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Our
agents will collect all the required information from your
new subscribers, will do the data entry in your database,
and create an account for them.
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Account Login |
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Our
agents can handle the login and password related issues of
your subscribers.
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Dial-up configuration |
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Your
dial-up account users will be guided in a step-by-step manner
so that they can configure dial-up networking on their machines.
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Browser Configuration |
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Your
subscribers will be provided support with browser configuration.
A large number of browsers on a variety of platforms are supported.
A complete list is given below.
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Email Configuration |
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Users
will be helped with email account configuration. Again a large
number of
E-mail clients are supported. A complete list is provided
below.
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Billing |
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Users
will be helped with email account configuration. Again a large
number of
E-mail clients are supported. A complete list is provided
below.
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Information Services and Value Added Services |
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We
can provide information services to your subscribers depending
upon your specific needs. For example, you may want to inform
your valued subscribers about possible network outages beforehand.
We can do that for you. Also, if you want, we can do cross
selling, up selling of your other products to your subscribers.
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