Enstaserv deploys CRM package called ISS. This is Interactive Support System and is nerve line for all Technical Staffs at Enstaserv.

This is also a nerve line for all the customers as they log in on the chat for an online interaction with our representative.

There are 5 distinct components of ISS. These are:
1. Help Center
2. My Issues
3. My Center
4. Seraph
5. Caller Ids for Registered Users

Help Center is primarily meant for Technical Staffs who use the massive library, site map, site FAQ and other tools to service the customers effectively

My issues log all the issue and it also reflects no of pending issues, where further support is needed.

My Center tracks of all calls coming via voice, chat and email. It also tracks the daily status and monitor performance of CSR.

Search is extensive tool to search a user profile

Caller ID for registered users helps in identifying a specific query and solution. Enstaserv and ISS records each query and generates a unique called

	Secured ID and Password
	Web Based
	Users can log in CHAT section on ISS
	Technical Staffs uses the in-build my support center
	Search Criteria
	Capability to record each and every transaction
	Automatic Report Generation
	Online reports and monitoring
	Access to client for transparent work, monitoring and reporting

	Sample Screen Shot 1: ISS In-built customized email section
	Sample Screen Shot 2: ISS In-built customized Chat section.
	Sample Screen Shot 3: ISS In-built Search screen and parameters
	Please click on the above links for more details.