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Quality
Delivery & Software Testing |
We have written down procedures for the following:
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| Software
Engineering Processes |
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Proposal and Contract review |
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Written
down procedure and already existing forms to ensure no ambiguity |
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Defining Acceptance Criteria and Preparation of Acceptance
Plan |
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The
aim of this procedure is to ensure that acceptance activities
are carried out as scheduled. The acceptance plan is prepared
following the requirement analysis study. The procedure results
in clear and unambiguous acceptance criteria of client requirements
and preparation of Acceptance Test Plan. |
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Software Estimation |
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The
objective of the project estimation process is to provide a
basis for software contract, project management plan and for
finalizing the team size. Estimates are calculated for project’s
efforts, costs, critical computer resources and schedule. |
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Change Control |
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Change
management is a critical component of software development.
We have an established process to receive changes, understand
them and categorize them as minor or major. Minor changes are
taken care by project manager, while any Major change is sent
for approval to Software Development Center head and time /
cost impact indicated to client before incorporation. |
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Configuration Management |
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To
configure software items (programs and documents) and monitor
their status and control changes to configurable items throughout
the life cycle of the project.
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Final Inspection and Delivery |
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To
perform the final inspection and delivery of deliverable as
per the development agreement/proposal. It results in a final
inspection report and delivery of final deliverables to the
client as per the proposal. This procedure also helps us to
apply the metrics as a measurement to determine the rating levels
of the software product and assess the quality of the product.
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Handling Deviations |
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This
procedure helps us to review concessions and resolve deviations
of activities from software development plan, project standards
and procedures. It helps resolve any non-compliance’s
raised during project audits or phase-end review.
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Human Resource Planning |
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Procedure
to allocate various human resources to different projects and
planning for their future assignments.
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Inspection of In-coming equipment & Customer Supplied
Items |
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Procedure
to ensure that in-coming material meets the required specifications.
This procedure is applicable to the following. |
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Capital
goods and computer consumable. |
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Commercial
off-the-shelf software |
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Computer
and communication hardware |
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A
tool intended to assist in the development of software |
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Contract
staff |
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Maintenance
and customer support services |
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Training courses and materials |
This procedure
is also applicable for sending and receiving client products.
The
procedure results in acceptable in-coming goods to be stored
per the documented
procedures for inventory. |
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Peer Review – Inspection |
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This
procedure is mandatory for all projects. Peer review. |
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Inspection
is conducted at the following instances |
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Review
of project management plan of a fresh project |
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Review
of SRS, HLD or any document, which needs customer sign-off from
the customer |
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Acceptance test cases |
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All
external deliverables and the documents/components, which are
critical in the software development life cycle, are subjected
to the Peer review - inspection. |
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The
procedure marks the satisfactory completion of the reviewed
inputs and results in a sign-off from the quality analyst. |
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Apart from the above procedures, we have strict guidelines
for |
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Preparing
test plans and test cases |
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Preparing and updating user documents |
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Customer
complaints and corrective actions |
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Management review |
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Project wind-up |
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Maintenance and work ahead |
| To
be able to develop and maintain mission critical applications
of our clients 24x7x365 days in a year, we have strict written
down and established procedures for: |
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Backup
and Disaster Recovery |
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Client Helpdesk (Email, Voice, chat) |
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Communication
Link Maintenance |
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Dual Power Backup |
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Dual EPABX Backup |
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Tracking of Media, Hardware and Software |
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Fully Controlled Access to the Development Center and Server
Rooms |
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