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Report 1: Call Logging by each technical staff (agent)


This automatic and inbuilt report system tracks all the problems logged in and solutions provided by each technical staff (agent). Agent’s performance can be monitored from this report.

    Some reports are further illustrated for your convenience

Report 1: Call Logging by each technical staff (agent)

  Report 2: Share of Call Volumes received from each of ISP on weekly basis
  Report 3: Call Analysis for all Weekdays
  Report 4: Call Analysis for each Weekday
  Report 5: Call Analysis for entire month on hourly basis and also on Weekdays Basis
  Report 6: Call Analysis for a fortnight of May 2003


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