are those calls, which relates to development of ABAP reports,
changes in existing ABAP/4 reports, enhancement for existing
reports and so on.
Such calls are taken up as development or enhancement calls
and are taken through the complete software development and
implementation life cycle.
enhancement calls are recorded, acknowledged and assigned
to ABAP/4 project manager/technical consultant for development.
The consultant works out a system requirement specification
(SRS) document and put it up for user approval.
document also contains the priority level, effort and elapsed
time estimates. The effort estimate includes the effort already
spent on preparing the SRS document.
on the sign-off from the designated user and approving person,
the development is done on the customers’ SAP/ ABAP4
development server (development client). The test is carried
out on the test server.
then put up for user acceptance test (UAT). Based on the UAT
sign-off, the implementation on productive server is done
through the SAP transport mechanism. A final sign-off is then
obtained and the call is closed.