2.
Technical Support and Helpdesk Services - Offshore
Helpdesk
services provide guidance on SAP usage to the end users and
key users within the organization. Depending on the criticality,
answers are provided within stipulated timeframes.
User’s
query
Query
related to Technical Consulting, ABAP/4 Development
Query related to ABAP/4 enhancements
Integration
services (ALE/RFC/BAPI/BDC)
Interfaces include scripting languages "glue" multiple
systems together, andsupport for configuring process and data
models
Query
related to Test design and Testing
Any
kind of User’s problem related to SAP R/3 within scope
of work defined
Our Helpdesk
operates on 24x7x365 day’s basis and thus it provides
following advantages:
Act
as a safety net should your system fail
Reduce pressure on key internal resources
Fast access our Toolbox of thousands of known solutions
Gain
global access to dedicated SAP support specialists
Cover peaks and troughs of demand
3.
Professional Services and Project Staffing Services –
Onsite
By having
a wide variety of talented staff on hand, professional services
can provide you all the support you need to improve the functionality
and performance of your existing system. Additional supplemental
staff will allow you to deploy the required technology, applications,
and supply the expertise required to support it. By utilizing
our services, you'll:
Obtain temporary IT staff, which is generally in short supply
Add staff to a new project or help finish an existing one
Supplement existing staff that are overburdened with support
requests
Improve
day-to-day operations without hiring additional staff
Receive "just in time" services that are designed
specifically for your organization
Increase
speed to market, by focusing on strategic areas while we take
care of maintenance
Get
Offshore Staffing needs as well if the need be
