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2. Technical Support and Helpdesk Services - Offshore

  Helpdesk services provide guidance on SAP usage to the end users and key users within the organization. Depending on the criticality, answers are provided within stipulated timeframes.
User’s query
Query related to Technical Consulting, ABAP/4 Development
Query related to ABAP/4 enhancements
Integration services (ALE/RFC/BAPI/BDC)
Interfaces include scripting languages "glue" multiple systems together, andsupport for configuring process and data models
Query related to Test design and Testing
Any kind of User’s problem related to SAP R/3 within scope of work defined
Our Helpdesk operates on 24x7x365 day’s basis and thus it provides following advantages:
Act as a safety net should your system fail
Reduce pressure on key internal resources
Fast access our Toolbox of thousands of known solutions
Gain global access to dedicated SAP support specialists
Cover peaks and troughs of demand

3. Professional Services and Project Staffing Services – Onsite

By having a wide variety of talented staff on hand, professional services can provide you all the support you need to improve the functionality and performance of your existing system. Additional supplemental staff will allow you to deploy the required technology, applications, and supply the expertise required to support it. By utilizing our services, you'll:

Obtain temporary IT staff, which is generally in short supply
Add staff to a new project or help finish an existing one
Supplement existing staff that are overburdened with support requests
Improve day-to-day operations without hiring additional staff
Receive "just in time" services that are designed specifically for your organization
Increase speed to market, by focusing on strategic areas while we take care of maintenance
Get Offshore Staffing needs as well if the need be


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