Training
and Development
Training
Need Identification
Initially
during the process mapping, training need is assessed and accordingly
training is imparted to Customer Service Representative (CSR).
Various flexible approaches are adopted:
General Training
All the employees go through the general training before a process is rolled out
These are:
Customized Training
Based on individual strength and
their pick up ability, customized training is scheduled after
a thorough analysis of performance by each member. So that everyone
comes on the same platform. This is required to bring the uniformity
in the services. We have a team which prepared e-learning materials
and all our agents go through those e-learning chapters at their
own pace followed by class room training by a trainer.
Types of Training deployed
by Enstaserv
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