Many organizations today implement packaged solutions or custom-developed applications without consideration for how they will maintain and enhance the application after launch. Maintenance of applications spread across multiple platforms from legacy to client server systems to more recent multi-tier or browser-based designs has always been a challenge to enterprises.

Application Maintenance provides ongoing functional and application support for a company’s application maintenance needs. A vendor’s expert leveraged management should stabilize, optimize and extend a client’s application so that its functionality continues to meet the client’s growing and changing needs.

Application Maintenance basically consists of the following:

• Technical Enhancements
• Functional Enhancements
• Corrective Adjustments
• Emergency Fixes

Application Maintenance Process

Application Maintenance could be:

• Change Request based maintenance
• Release based maintenance and Production Support

Change Request based maintenance methodology involves:

• Analysis of Change Request
• Impact Analysis
• Implement and test change locally through Unit Testing
• Release to Production

Release based maintenance methodology involves:

• Develop release plan jointly with the customer
• Implement and test bug fixes and enhancements locally
• Bring under Configuration Management
• Do Integration Testing
• Do Regression Testing
• Cut tapes for Beta Testing
• Production Release.

FCS has extensive experience in managing large applications. A combination of onshore-offshore delivery model helps us provide 24/7 support to our customer. Our onsite teams handle user queries on the spot and resolve them, while the offshore team works on major issues, enhancements, reports writing and bug fixing.

Our methodology captures functionality and processes for the entire life cycle. We have tools that help us capture tasks, allocate tasks and then monitor progress on each task.

Our toll free voice channels, project dashboard and private chat screens help us manage large Application Maintenance projects without having any down time at the customer site.