|24x7 Application Maintenance and Support
Many organizations today implement packaged solutions or
custom-developed applications without consideration for how
they will maintain and enhance the application after launch.
Maintenance of applications spread across multiple platforms
from legacy to client server systems to more recent multi-tier
or browser-based designs has always been a challenge to enterprises.
Application Maintenance provides ongoing functional and application
support for a company’s application maintenance needs.
A vendor’s expert leveraged management should stabilize,
optimize and extend a client’s application so that its
functionality continues to meet the client’s growing
and changing needs.
Application Maintenance basically consists of the following:
- Technical Enhancements
- Functional Enhancements
- Corrective Adjustments
- Emergency Fixes
Application Maintenance Process
Application Maintenance could be:
- Change Request based maintenance
- Release based maintenance and Production Support
Change Request based maintenance methodology involves:
- Analysis of Change Request
- Impact Analysis
- Implement and test change locally through Unit Testing
- Release to Production
Release based maintenance methodology involves:
- Develop release plan jointly with the customer
- Implement and test bug fixes and enhancements locally
- Bring under Configuration Management
- Do Integration Testing
- Do Regression Testing
- Cut tapes for Beta Testing
- Production Release.
FCS has extensive experience in managing large applications.
A combination of onshore-offshore delivery model helps us
provide 24/7 support to our customer. Our onsite teams handle
user queries on the spot and resolve them, while the offshore
team works on major issues, enhancements, reports writing
and bug fixing.
Our methodology captures functionality and processes for
the entire life cycle. We have tools that help us capture
tasks, allocate tasks and then monitor progress on each task.
Our toll free voice channels, project dashboard and private
chat screens help us manage large Application Maintenance
projects without having any down time at the customer site.