Customer Support Front End

Objective: Creating interactive courses, demos & material for online support to consumers
Providing consumers with rich visual information directly, impacts their purchasing pattern on the web. This package is aimed at enabling consumers to get a real look & feel of the products with all the relevant information right at their fingertips in a visually interactive interface. This includes providing support to the end-users with interactive demos, guides, courses, product training's, manuals etc. integrated into the site.

List of Services Offered:

  • Building Interactive Courses:
    Creating courses/tutorials for consumers, which can help them learn the basics, such as a course on digital imaging, boating etc. All course content gets aggregated & storyboarded by FCS.
  • Building Support Material:
    Creating supporting material for products displayed on the site. These include interactive demos detailing product features, showing the product using different perspectives, product manuals etc.
  • Enhancing of Existing Courses:
    Adding more interactivity & jazz to the existing courses on the site
  • Technical Content Development:
    We can develop Technical Content for User manuals/ User Guides for products. Content is sourced by the base material provided to us from clients or from concerned OEMs. Our team of Instructional Designers studies the base material and develops the User Manual/ Guides according to the needs of the business.