The technical support team is responsible for handling all the queries generated by the site. The queries can come from the customer through email, live chat or toll free number. Consumers can opt for Live Support at any stage during their visit to the site. The Support services can range from answering product/service related queries on features and pricing to detailed installation support.

Support executives are provided with a very user-friendly Customer Support Application. This enables them to trap customer information and maintain a log of all chat and emails in a central database. Managers are able to escalate, transfer queries & track the average time taken by each executives to service the clients. The system also allows top managers to directly generate daily, weekly or monthly reports online.

List of Services Offered:

• 24X7 technical support with a dedicated team.
• Service support application for logging & monitoring of all tech support activities.
• Scalable to support new products launched by product companies.
• Weekly, monthly & quarterly reports.
• Building of knowledge base.
• Access to Live Project Management Dashboard for online tracking & reporting.