Introduction:

Client is a large pure offshore customer of FCS. The Customer is the owner of world-renowned products focused on the Blind / visually impaired audience.

 We are working with them on a “lab-on-hire” arrangement, with a dedicated team of VC++ programmers working for them round the clock to provide support to their technical people, do bug fixing, product enhancements and design their products. Their products are linked to E-learning audiences and programming for the tools/products have to be done in VC++.

Client’s Problem:

The client has world-renowned screen reader and magnifying software products. It wanted help from technically sound dedicated resources, who can support their technical team with their existing software product.

Our Solution:

FCS provided the option of lab-on-hire model to the customer. We offered 24x7 support to them, giving time zone advantage in terms of product development and enhancement and 24 hours support to their technical team.

FCS now provides product life cycle management support, backed by strong IT infrastructure and live support through phone, chat or email. The client can get in touch with FCS team for one or more of the following:

1. Product knowledge/information
2. Product development and enhancement
3. Technical support
4. Bug fixing support
5. Research & Development work

FCS runs a back office support system, with daily log reports on queries received from the customer, response time to attend to that, work done at our end, daily status reporting, version control, R&D efforts, etc.