|e-SMARTtrain and e-SMARTsupport
The FCS Product Training Concept
In times when organizations face tremendous pressures to
succeed and sustain growth, product-training solutions need
to be dynamically designed so as to be able to sustain growth.
The FCS model of product training dwells on the unique e-SMARTtrain
and e-SMARTsupport concept that can propel organizations
towards success in product learning like never before –
fast and quick.
The FCS e-SMARTtrain and e-SMARTsupport is a revolutionary
concept in product training. Its elements are dynamic, contain
enhanced features and are of help for even the smallest of
organizations. This concept calls for identifying the level
of the organization which is then provided with a strategic
e-SMARTtrain and e-SMARTsupport system that is in
sync with that organization's specific requirements.
The FCS e-SMARTtrain Services Advantage
Our e-SMARTtrain concept realizes the challenges faced
by modern training systems and accommodates techniques that
are specific, innovative and revolutionary. The e-SMARTtrain
services stand for enriched learning experience that defines
learning as a needs-based concept where training is undertaken
horizontally, at all levels of the organizational.
The e-SMARTtrain concept is a time-proven concept and
is suited for fast-changing technological milieu like the
present. Users are no longer homogenous masses; rather they
are all part of highly focused heterogeneous groups.
Who is the e-SMARTtrain trainee?
The e-SMARTtrain trainee is characterized by the following
Has ever-changing needs
Have unique skill-sets
Has less time
Requires specific information and shuns
Wants routine less learning
Wants instant results
Seeks instant problem-solving
Wants personalized attention
The e-SMARTtrain training system contains the following
The FCS e-SMARTsupport Services Advantage
The FCS e-SMARTsupport services understand that the
basic need for support services is to facilitate the learning
experience to be holistic and complete. Support services are
value-added service that reinforces what was learnt thereby
saving precious time wasted in linear education systems.
The e-SMARTsupport support system offers the following:
Full Multimedia support (Chat –
e-mail – Voice)
Specialized need-based knowledge
Support delivered by specialists