SAP Practices and Methodology

• SAP Implementation including new implementations, RICE (Reports, Interfaces, Conversions & Extensions) development, program Management, functional and technical consulting.
• SAP Release Upgradesincluding technical upgrades and functional upgrades.
• Offshore SAP Support covering help desk, functional and technical areas.
• SAP Add-on Solutions like Employee Self Service (ESS), Expense Claims Management, SAP Integration Solutions and High-end SAP Consulting.
• SAP Resources include providing consultants on a contract or permanent basis to its client besides rendering the infrastructure and resources for offshore development work.

Regardless of how well an SAP implementation or upgrade is carried out, the resulting solution has to deliver business value for the customer. It is in this context that our approach of working with our customers as partners, rather than as one-time vendors, is a key differentiator – because benefits of a typical SAP initiative accrue over a very long duration, far longer than the duration of the implementation or upgrade project. This approach helps us work closely with our customers across the entire life expectancy of their SAP solutions in order to identify areas for business improvements and benefits.

Our approach is backed by the right mix of people, process, technology and infrastructure. We believe that the list of our marquee customers for ERP services is adequate testimony of the effectiveness of our approach.

We attribute our success in the SAP space to the following strengths:

• An implementation methodology that supplements SAP’s Accelerated SAP (ASAP) methodology at its core with FCS’s expertise in dual-shore delivery model, change management, risk mitigation and audit, in order to deliver high-quality SAP implementations at significantly reduced costs.
• Availability of a core team of consultants with excellent SAP consulting and project management experience and ready access to high-end, project-specific SAP skills through pre-existing agreements with a network of SAP resource providers.
• Proven experience in delivering several ERP projects through our innovative “Dual-shore Delivery Model”, which helps drive costs down without compromising quality or robustness of delivery.
• Time-to-market and cost advantages in custom developing add-on solutions over an SAP R/3 backbone using our Solution BluePrint application development framework.
• An open corporate culture that makes us ‘big enough to deliver and small enough to care’.

Practices and Methodology Matrix

The onsite and offshore facilities are connected through appropriate WAN links, which enable the onsite and offshore facilities to function as a single virtual unit. Besides supporting voice communications, these links also serve as the channel for transporting scripts, reports and code between the two facilities. FCS has appropriate business continuity processes in place, including backup delivery centers in India and USA, to mitigate the various perceived risks of offshore delivery (power failures, natural calamities, geopolitical risks etc.) and thereby ensure uninterrupted delivery to customers worldwide.