Services Portfolio

Offshore Technical Support and Helpdesk Services

Helpdesk services provide guidance on SAP usage to the end users and key users within the organization. Depending on the criticality, answers are provided within stipulated timeframes.

• User’s query
• Query related to Technical Consulting, ABAP/4 Development
• Query related to ABAP/4 enhancements
• Integration services (ALE/RFC/BAPI/BDC)
  • Interfaces include scripting languages "glue" multiple systems together, and support for configuring process and data models.
• Query related to Test design and Testing
• Any kind of User’s problem related to SAP R/3 within scope of work defined

Our Helpdesk operates on 24x7x365 day’s basis and thus it provides following advantages:

• Act as a safety net should your system fail
• Reduce pressure on key internal resources
• Fast access our Toolbox of thousands of known solutions
• Gain global access to dedicated SAP support specialists
• Cover peaks and troughs of demand